qc999's Privacy Policy
Your personal information is our highest priority. This policy explains in detail how qc999 collects, stores, and protects your data.
Purpose of This Policy
qc999 operates a safe and reliable online betting and casino platform for Bangladeshi players. We believe that protecting your personal information is our fundamental responsibility. This privacy policy explains how we collect your information, why we collect it, how we use it, and how we keep it secure.
By using qc999's website, mobile platform, or any of our services, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.
Important: This privacy policy applies only to qc999's own platform. Third-party websites or services are governed by their own privacy policies.
What Information We Collect
qc999 collects only the information necessary to deliver our services properly. We may collect the following categories of information:
2.1 Information You Provide Directly
- Name, date of birth, and gender — collected at account registration
- Email address and mobile number — for communication and verification
- Identity document details — as part of age verification and the KYC process
- Address and geographic location information
- Financial information — such as bKash, Nagad, Rocket, Upay, or bank transfer details (required for transactions)
2.2 Automatically Collected Information
- Device information — device type, operating system, and browser version
- IP address and log data
- Information collected from cookies and similar tracking technologies
- Gaming history and behavioral data — to support responsible gaming
- Transaction history and timestamps
2.3 Information Received from Third Parties
In some cases we may receive information from identity verification agencies or fraud prevention services. This information is used solely to ensure account security.
How Your Information Is Used
qc999 uses your personal information only for lawful and specific purposes. The main reasons we use your information are explained below:
Your information is needed to create, verify, and manage your account. This includes login security, password recovery, and account settings.
Your information is used to process deposits and withdrawals — ensuring secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Your information is analyzed to detect and prevent suspicious activity and to maintain platform security.
Your information is used when providing assistance via 24/7 live chat and email ([email protected]) so we can deliver fast and effective solutions.
Your information is used to monitor gaming behavior, identify potential issues early, and apply necessary support measures and limits.
Anonymous analytics are conducted to improve service quality, plan new features, and enhance your experience.
Data Storage and Security
qc999 follows the highest industry security standards to keep your personal information safe. Details of our security management are provided below:
4.1 Technical Safeguards
- SSL/TLS encryption — all data transmissions are handled through encrypted channels
- Encrypted databases — stored personal information is kept in encrypted format
- Firewalls and intrusion detection systems are active at all times
- Regular security audits and vulnerability assessments are conducted
4.2 Organizational Safeguards
- Only authorized staff have access to the information they need (principle of least privilege)
- All staff receive regular data protection training
- Staff operate under strict confidentiality agreements
4.3 Data Retention Period
Your information is stored only for as long as necessary. Data is retained while your account is active; after an account is closed, information is kept for the period required by legal obligations and applicable regulations, then securely deleted.
Note: In the event of a data breach, qc999 will notify affected users as quickly as possible and take the necessary steps.
Who We Share Information With
qc999 never sells or rents your personal information for commercial purposes. However, information may be shared in specific circumstances:
5.1 Service Partners
Necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay, and banks), identity verification services, and technology providers — solely to enable them to carry out their specific tasks. These partners process information according to our instructions and may not use it for their own purposes.
5.2 Legal Obligations
If qc999 is required to disclose information under a court order, government directive, or applicable law, it is obliged to do so. In such cases we always aim to disclose only the minimum information required.
5.3 Fraud Prevention
Necessary information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.
5.4 Business Restructuring
In the event of a merger, acquisition, or business transfer, your information may be transferred to the new entity. You will be notified in advance and protection under this policy will be maintained.
Cookies and Tracking Technology
qc999 uses cookies and similar technologies to improve your browsing experience and ensure platform performance.
These cookies are essential for login sessions, security, and core platform functionality. They cannot be disabled.
Used to understand how users interact with the platform. This information is collected anonymously.
Used to remember your language preference, display settings, and other personalized choices.
You can manage or disable cookies through your browser settings. However, disabling cookies may limit some platform features.
Your Data Rights
As a qc999 user, you have the following rights over your own information. Contact us to exercise these rights.
Access
You have the right to request a copy of any information we hold about you.
Correction
You have the right to request correction of inaccurate or incomplete information.
Deletion
In certain circumstances you have the right to request that your information be deleted.
Restriction of Processing
In certain circumstances you can request that processing of your information be restricted.
Data Portability
You have the right to receive your information in a structured format.
Objection
You have the right to object to the processing of your information for specific purposes.
To exercise any of these rights, contact our support team. We generally process requests within a reasonable time. In some cases, full deletion may not be possible due to legal obligations.
Protection of Minors
qc999 is for users aged 21 and above only. We actively work to prevent minors from accessing our platform.
- Age verification is mandatory at registration
- If we become aware that information has been collected from a minor, it will be deleted immediately and the account will be closed
- If a parent or guardian believes their child has registered, please contact us at [email protected]
Policy Changes
qc999 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- By displaying a prominent notice on the platform
- By sending a notification to your registered email
- By updating the date shown at the top of this page
Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. qc999 is always committed to protecting your data rights.
Email us for any privacy-related requests:
[email protected]
Use our 24/7 live chat service for quick assistance. Support is available in both Bengali and English.
Related Policies: For more details, please also read our Terms and Conditions and Responsible Gaming pages.